New programs typically launch in 2–4 weeks from kickoff, including configuration, testing, and participant communications. Modifications to existing programs go live in 1–2 business days. Emergency changes can be same-day. New to spiff programs? Read our guide on what spiff management is and how it works.

Tax compliance is built into the platform — not a bolt-on. Participants complete W-9 information electronically during enrollment. The system tracks cumulative payments against the $600 IRS threshold, verifies TINs, flags backup withholding, and generates 1099s at year-end. All tax documents are encrypted (AES-256) and audit-ready.

Yes. Each retailer or dealer group can have unique award structures, eligible products, payout tiers, caps, and date ranges — all configured through the admin portal with no custom development. You can also organize retailers into groups with group-level defaults and individual overrides.

Direct spiff payments, virtual prepaid cards (Visa/Mastercard, delivered instantly via email), physical branded cards, contest and bonus promotions, volume multipliers, and threshold-based rewards. Multiple programs can run simultaneously — associates earn from baseline spiffs and promotional bonuses on the same sale.

Claims go through a configurable workflow: submission, review, approval, and payment. Claims can be auto-approved based on rules (verified retailer, known SKU, within program dates) or routed for manual review. The platform includes automatic duplicate detection, velocity checks for unusual volume, and cross-reference validation against product eligibility.

Virtual prepaid cards are delivered same-day or next business day after claim approval. Physical cards ship in 5–7 business days. Participants can track claim status and payment history through the self-service portal in real time. See our comparison of spiff payment methods for a full breakdown of delivery options and trade-offs.

Real-time dashboards with program activity by retailer, store, and associate. Claims by product and category, payout summaries by period, budget tracking with spend forecasting, and ROI calculations. Reports export to CSV, Excel, and PDF, and can be scheduled for automatic delivery. Our AI-powered analytics engine (Incentit IQ) adds natural-language querying and custom report building on top of your program data. For teams that need programmatic access, our Partner API provides full integration with your internal systems.

SOC 2 Type II certified infrastructure, PCI DSS compliant card processing, AES-256 encryption for sensitive data at rest, TLS 1.2+ for data in transit. Hosted on AWS with multi-availability-zone deployment, annual penetration testing, and CCPA compliant data handling. Read more about how we protect your data.